Consumer research for older and disabled people

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Useful resources

Know your consumer rights

Check to see if you know your rights when buying goods and services online or when visiting shops.
Go to consumer rights here.

Advice & information

Some useful organisations and resources plus details of retailers in the UK.

RicaRica logo

See our print guides available here.

There is also an online factsheet Choosing cookers: Guidance for professional advisors which is aimed at advisors in the housing sector and retail advisors.

Rica has 2 other consumer reports funded by the Thomas Pocklington Trust:

Thomas Pocklington TrustTPT logo

Thomas Pocklington Trust is a charity committed to increasing awareness and understanding of the needs of people with sight loss. Research is central to Pocklington’s work. We fund, and in other ways support, social and health research aimed at identifying practical ways to improve the lives of people with sight loss, and seek to influence the policies and services that affect them. The Rica guides are available on audio cd and in braille.

RNIBRNIB logo

RNIB is a national organisation providing information and services for people with sight loss. It also has a catalogue of devices and gadgets for use in the home.

Retailers

DIY B & Q
Tel: 

0333 014 3098

Email: 

Website: 

http://www.diy.com

Currys
Tel: 

0344 561 0000

Email: 

Homebase
Tel: 

0345 077 8888

Email: 

Ikea
Tel: 

020 3645 0000

Email: 

John Lewis
Tel: 

0345 604 9049

Email: 

Magnet (North of England & Scotland)
Tel: 

01325 744 093

Email: 

Magnet (South of England)
Tel: 

01325 744 094

Email: 

Wickes
Tel: 

0330 123 4123

Email: 

Kbsa (Association of Independent Retailers)
Tel: 

01623 818808

Email: 

Last updated: January 2015


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