Consumer research for older and disabled people

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Stairlifts checklist

You can print out and use this checklist as a reminder of some key questions to ask. Click here for a one page, easy-to-print version.

The company

  • Did the rep carry out a thorough assessment of you and your home?
  • Did the rep provide a firm, written quote?
  • Could the company arrange for you to avoid VAT?
  • Did the rep provide satisfactory answers to all of your questions?
  • Does the company have a money-back guarantee?
  • Are you able to pay the last instalment after the lift is fitted, when you know that you are happy with it?

Repairs

  • For how long is the lift guaranteed?
  • Is there a 24-hour repair service?
  • How long might it take a repair person to arrive?
  • How much would repairs cost?

The lift

  • Were you able to see and try out the lift locally?
  • Are the controls easy enough to use?
  • Could you get on and off it easily?
  • Is the lift comfortable?
  • If things get more difficult, will you still be able to use the lift?

Safety

Stairlifts have a number of safety features. Check which of these the lift has, if they are important to you:

  • Speed controller - the lift will start and stop without jerking and will move slowly.
  • Safety sensors - if the lift meets an obstacle on the stairs, it will stop.
  • Safety belt - is one included and, if  so, can you fasten it easily?
  • Seat locks - swivel seats have a lock so that they don't move when you are getting in or out of them.
  • Locks - lifts can be fitted with locks to stop children or visitors using the lift.

Last updated: November 2016


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