Consumer research for older and disabled people

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Stairlifts

Guide to choosing and buying a stairlift

If you're having trouble getting up or down stairs, this information can help you to decide whether a stairlift is right for you and, if so, how to choose one.

Our research is based on:

  • what people who've bought stairlifts have told us over the years
  • and on research that we carried out for Age UK.

IMPORTANT:  There has never been any independent consumer testing of stairlifts in the UK.

Stannah Starla stairlift

Contents

  1. Introduction (this page)
  2. Types of stairlift
  3. Choosing a stairlift
  4. Costs
  5. Getting further help
  6. Manufacturers and suppliers
  7. Checklist

Introduction

Most stairways can be fitted with a lift. They can be installed on curved walls, and on unusually shaped or narrow stairways. Stairlifts can be installed quickly. Once installed they can look quite neat and can be supplied in colours that suit your home.

The most common limitation is the width of your stairs, but stairlifts these days are fairly compact. Generally, you can get a lift with a seat fitted if your stairs are wide enough to allow room for your knees when you're sitting down, with some extra space for clearance. If you have very narrow stairs, you may need to fit a standing or perching lift - some of these will fit a straight stairway that is only 24" (62cm) wide.

The carrying capacity of lifts varies. There are lifts that will carry up to 30 stone (190kg), while others will only take up to 25 stone (158kg).

To use a stairlift you need to be able to:

  • get to it,
  • transfer on to the seat or platform, and
  • work the controls.

If you're considering a standing lift, you need to be able to stand up. You'll also need not to be prone to dizzy spells.

If you do need a stairlift, don't put off making the decision. Many people who have bought them wish they had done so earlier.

Can tenants get a stairlift?

If you're a private tenant, check the terms of your tenancy agreement. Usually, stairlifts don't count as structural alterations because they are fixed to the stairs, rather than the walls - but you need to check. If you have an unusual stairway or some other fixed feature that would have to be changed, you'll need to consult your landlord.

If you're a council tenant, contact your local council for information. It's likely that the installation of a stairlift will have to be organised through them.

What if there's a power cut?

Most stairlifts work from a battery. Battery powered lifts charge themselves up automatically, while those that work from the mains all have a back-up battery. This means that they'll work during a power failure.

Know your consumer rights

Check to see if you know your rights when buying goods and services online or when visiting shops.
Go to consumer rights here.

Last updated: November 2016


Introduction | Next: Types of stairlift