Consumer research for older and disabled people

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Promoting inclusive design

Rica's research demonstrating the need for Inclusive Design has been funded by Thomas Pocklington Trust. Here we show the timeline of our research, consumer reports, and useful resources.

Our research has been to

  • provide practical consumer information
  • demonstrate the need for inclusive design
  • influence the design process which, as a result of our work with Thomas Pocklington, enabled Rica to work with British Gas to improve product design
  Research Brief summary Link
February 2014 Central heating controls Many heating controls are not well designed for blind and partially sighted people which has implications for older people not setting their central heating correctly. Central heating controls                        

April
2014

Energy saving lightbulbs Old-fashioned light bulbs were withdrawn from sale and this consumer guide has some test results provided by Which? and useful tips. Choosing energy saving light bulbs for your home
January 2015 Cookers, hobs and microwaves Choosing the right cooking appliance for your needs can be difficult for anyone - especially so if you are blind or partially sighted or are looking for easy to use features. Cookers, hobs and microwaves

July
2015

British Gas Hive Active Heating 2 Rica carried out independent tests of the Hive Active Heating 2 with older and disabled consumers. The suggestions to improve the interactive heating control’s design were incorporated in the design. British Gas Hive Active Heating 2
2016 Inclusive Design Rica has produced a resources list of Inclusive Design resources Inclusive design resources 2016
We talked to blind and partially sighted members of our consumer panel to gain personal stories. Inclusive design personal stories
Media interest in Inclusive Design RNIB Connect Radio interview June 2016

Last updated: December 2016


See also: Personal stories | Rica's consumer research panel