Consumer research for older and disabled people

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Priority services registers

All energy suppliers have a Priority Services Register – older and disabled people can sign up for free to get extra help. You may be able to get benefits such as:

  • bills and correspondence in accessible formats
  • moving your meter to a more accessible position
  • a password arranged so you can identify representatives when they call or visit.

Contact your supplier to find out what they offer and whether you are eligible.

Last updated: November 2016


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