Consumer research for older and disabled people

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Digital radios - research methodology

The 2011 testing of seven digital radios was carried out in partnership with Which? and included an ease-of-use assessment of each radio by a panel of three testers. All of the testers are experts in their fields, which include the technical side of audio-visual equipment, ergonomics and user interfaces, and the special needs of older and disabled people. Between them, they have 40 years experience of consumer product testing and carrying out detailed assessments with users.

The expert panel assessed how easy it was to do a set of typical tasks, to find out how well these features worked together on each radio. The tasks included

  • setting up the radio - first time tuning, setting presets, using the instructions
  • everyday use - using the controls, changing stations, carrying the radio
  • advanced use - pausing and rewinding, recording

Our earlier 2009 testing was carried out in partnership with the Royal National Institute of Blind People (RNIB). It took into account earlier research by i2 Media, who interviewed 100 visually impaired people and 250 members of the general public about features that affected the ease of use of their digital radio. Again, the radios were evaluated for their ease of use by an expert panel. 

Last updated: August 2011


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