Consumer research for older and disabled people

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Phil's picture

Over the past few weeks, I've become increasingly concerned about the struggles that some disabled people have when using or accessing the most basic customer service. Read about ‘Swervices’ - services that don’t work properly.

By: Phil
Martin Austin's picture

Martin Austin is Managing Director of Nimbus Disability, the Social Enterprise behind the Access Card, the UK's first national ID card for disabled people. Here he talks about how and why it was developed. Find out how to get your Access Card.

By: Martin Austin
 

As disabled and elderly users of mobility scooters, we need to band together and insist that companies who claim to have our best interests at heart don’t rip us off. From what I can work out, a fair price for mobility scooter servicing is between £60 and £90, and that includes the cost of travel and basic reparations. Read more here.

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